Services that set us apart
When you choose MSH as your partner, you choose in-house emergency assistance, medical expertise and claims management, backed up with industry-leading certifications.
Emergency Medical Assistance
Our Medical Assistance team is available 24/7 worldwide. In case of an emergency, we provide immediate support, expert guidance, and rapid response when it matters most.
Virtual Healthcare
Video chat with licensed medical professionals on your phone, tablet, or computer.
Repatriation
Coordination of safe and dignified transport for critically ill patients or deceased members.
Extensive Medical Network
Access to an extensive international provider network with 1.8 million providers worldwide, including 2,500+ in Canada.
Medical & Travel Assistance
Dedicated medical & travel support from experts including pre-departure briefing, concierge services, and post-trip assistance.
Security Assistance
Professional negotiation and auditing services along with security risk prevention & assessments.
In-house Claims Management
Seamless in-house claims processing with payouts in over 150 currencies.
End-to-End Case Management
Dedicated in-house case management team available to provide expert assistance.
Cost Containment
Robust, multi-layered cost management strategy for optimal financial efficiency.
Technology Services
Convenient tools including member and partner portals to meet your needs.
Third Party Assistance
Unmatched flexibility to customize services while maintaining full control over all administrative functions.
Risk Management
Expert risk management to navigate the complexities of international travel and operations.